Terms and Conditions

Effective Date: July 12, 2025
Company Name: Empire Metrics
Email: empiremetrics@gmail.com
Phone: +880 1796 815547

1. Introduction

Welcome to Empire Metrics. These Terms and Conditions (“Terms”) govern your use of our website, services, and all related digital products provided by us. By accessing our website or purchasing any of our services, you agree to abide by these Terms and our Privacy Policy.

These Terms are legally binding and apply whether you are a browser, client, partner, or third-party vendor. If you do not agree to these Terms, please refrain from using our site or services.

This document applies globally to all users, regardless of geographic location. As a company that provides digital services worldwide, we recognize and adhere to best practices in user rights, international privacy standards, and ethical service provision.

2. Scope of Services

Empire Metrics is a full-service digital agency providing:

SEO (Search Engine Optimization)
PPC and Paid Media Campaigns
B2B Lead Generation
Social Media Marketing (SMM)
Content Strategy & Copywriting
Website Design & Development
UI/UX Design
Creative Branding
Marketing Automation
Data Analytics and Reporting

Our services are tailored based on client requirements, with detailed deliverables, KPIs, and timelines typically outlined in an official proposal or contract.

We reserve the right to modify or discontinue any service without notice at our sole discretion. However, any paid contracts will be honored as per the agreed terms.

3. Eligibility

To access and use our services, you must:

Be at least 18 years old or the legal age of majority in your jurisdiction.
Provide accurate information during inquiry, registration, or onboarding.
Not use our services for illegal, unethical, or unauthorized purposes.

By using our services, you confirm that you meet these eligibility criteria.

4. Client Obligations

To ensure successful project execution, the client agrees to:

Provide timely feedback and approvals.
Share accurate business and content-related data.
Cooperate with requests for assets such as logos, credentials, or platform access.
Respond to communication within a reasonable timeframe (typically 1–3 business days).

Delays in communication, feedback, or asset delivery from the client may result in timeline extensions or missed deadlines, for which Empire Metrics will not be held liable.

5. Payment Terms

Unless otherwise stated, all pricing is provided in Bangladeshi Taka (৳), US Dollars ($), or your preferred global currency.

Advance Payment: Most projects require a 50% advance before work begins.
Milestone Payments: For larger or long-term projects, phased or milestone billing may apply.
Final Payment: The remaining balance is due upon project completion, prior to final delivery or deployment.
Late Fees: A late fee of 5% per month may be applied to overdue invoices.
Refunds: We do not issue refunds for work already completed unless agreed in writing.

We accept bank transfers, international wire payments, credit cards, and other methods agreed upon during onboarding.

6. Service Delivery and Performance

We strive to meet agreed deadlines and performance goals. However, delivery timelines are estimates and may be impacted by factors such as:

Delayed client feedback or material provision
Changes in project scope
Technical issues or force majeure events

We are committed to transparency and will notify you of any significant delays. Any changes to project scope, requirements, or goals must be formally agreed upon.

7. International Client Considerations

As a global service provider, we ensure our communication, delivery systems, and compliance standards align with international norms.

We work across time zones and coordinate through email, Zoom, Slack, and other platforms.
All content is developed in English unless otherwise agreed.
We comply with international data protection standards, including GDPR (for EU clients).
Taxes and duties (e.g., VAT) applicable in the client’s jurisdiction are the client’s responsibility.

For international clients, delivery of digital services is considered complete upon fulfillment of agreed digital deliverables.

8. Intellectual Property Rights

Unless otherwise agreed:

All materials, strategies, code, content, and designs created by Empire Metrics remain our property until full payment is received.
Upon final payment, ownership of approved deliverables is transferred to the client.
We reserve the right to showcase work in our portfolio or marketing materials unless a confidentiality agreement is in place.

Clients must not copy, resell, or distribute our intellectual property (website content, templates, processes, or designs) without written permission.

9. Use of Website

By using our website (www.empire-metrics.com), you agree not to:

Attempt unauthorized access to systems or data
Copy, modify, or distribute website content without permission
Post spam, malware, or abusive content through any contact form
Misrepresent yourself as an employee or affiliate of Empire Metrics

We reserve the right to restrict access, remove content, or block users who violate these terms.

10. Confidentiality

We take confidentiality seriously. Any proprietary information shared by either party (client or Empire Metrics) is treated as confidential.

Both parties agree not to disclose, share, or use the other’s confidential information for any purpose other than fulfilling service obligations.

Exceptions may apply in legal situations or where required by law.

11. Liability and Disclaimers

Empire Metrics will not be liable for:

Loss of data, profits, or business due to third-party platforms (Google, Facebook, hosting providers, etc.)
Interruptions or delays caused by internet issues, software bugs, or client-side actions
Unrealistic or misrepresented expectations from services

While we use industry-standard tools and best practices, we do not guarantee specific outcomes (e.g., #1 Google ranking, guaranteed ad conversions) as digital environments can fluctuate.

12. Cancellation and Termination

You may cancel ongoing services with a written notice (usually 15–30 days in advance, depending on the contract). Any work completed before cancellation is billable and payable in full.

Empire Metrics reserves the right to terminate services if:

Payment obligations are not met
The client engages in unethical or illegal activities
There’s consistent non-cooperation or abuse

In case of termination, all deliverables completed up to that point will be handed over upon receipt of any outstanding dues.

13. Data Privacy & GDPR Compliance

Empire Metrics complies with international data privacy laws including the General Data Protection Regulation (GDPR) for European clients.

We only collect data necessary to provide services.
Client data is stored securely and never shared with unauthorized third parties.
You may request access, correction, or deletion of your data at any time.

For full details, please refer to our Privacy Policy.

14. Third-Party Tools and Integrations

Our services may involve the use of third-party platforms such as:

Google Analytics, Google Ads
Facebook/Meta Business Manager
Mailchimp, HubSpot, or other CRMs
WordPress, Shopify, or similar CMS

We do not own or control these platforms and cannot be held liable for any changes, outages, or performance issues they may experience. You agree to their respective Terms of Use when we integrate them on your behalf.

15. Portfolio & Testimonials

Unless agreed otherwise, we may display completed projects, client testimonials, and case studies on our website or social media for promotional purposes.

We will never share confidential information, account details, or unpublished strategies.

You may opt out of this with a written request at the start of the project.

16. Force Majeure

Empire Metrics shall not be held responsible for any failure or delay in service caused by circumstances beyond our control, including but not limited to natural disasters, acts of war, pandemics, strikes, or governmental restrictions.

17. Changes to Terms

We may update these Terms from time to time. All changes will be posted on this page with a new “Last Updated” date. Continued use of our services or website after changes implies acceptance of the revised terms.

We recommend reviewing this page periodically to stay informed.

18. Governing Law

These Terms are governed by and construed in accordance with the laws of the People’s Republic of Bangladesh. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.

For clients outside Bangladesh, we aim to settle disputes amicably through mediation or international arbitration if needed.

19. Contact Information

If you have any questions, concerns, or requests regarding these Terms, please contact us:

📧 Email: empiremetrics@gmail.com
📞 Phone: +880 1796 815547
🌐 Website: www.empire-metrics.com

Thank you for choosing Empire Metrics.
We’re committed to delivering results with transparency, professionalism, and trust.